I have used this gracious and professional company for over 10 years. They have kept my apartment size washing machine going strong with quick and practical, cost-effective solutions to worn parts. They call call back promptly (within an hour) with appointment details and all repair persons have arrived within the time-frame designated. Most appointments are for next day however I was delighted to have my recent repair accomplished the same day I called it in and within 4 hours! The repair personnel are fast and very, very knowledgeable and the prices reasonable. This is a great small business.